Operations Leader

7 days ago

Ballarat, Victoria, Australia beBeeOperations Full time $93,410 - $108,010

About this role:

We are seeking an experienced operations leader to oversee our depot team at a major logistics hub. This key position will be responsible for driving operational excellence by managing and controlling aspects of the operation, while developing and influencing positive team outcomes.

The successful candidate will lead, motivate, and empower employees through effective communication, leadership, regular performance feedback, and team building to maximise customer satisfaction, employee satisfaction, and team productivity.

Key responsibilities include:

  • Leading a high-performing team of depot employees
  • Analysing day-to-day results in depot operations and taking action to meet depot targets for service quality, loss and damage reduction at optimum costs
  • Establishing a customer-focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty, and retention

Requirements:

  • A current MR Licence or above (mandatory)
  • A current LF Forklift Licence (mandatory)
  • Three years relevant experience in an operations environment
  • Knowledge of optimisation processes
  • Knowledge of business levers, processes, structures, and finance
  • Good knowledge of operations processes and related technology
  • A proven track record of continuous improvement
  • Ability to realise concepts in a can-do mentality;
  • Understanding communication requirements in a multi-cultural environment.
  • Proven experience and knowledge in effective training, coaching, and people management practices, including leadership development
  • Professional certification or equivalent level of experience
  • Three to five years people management experience, preferably gained from an operations role

About us:

TNT Express is part of FedEx, a global express transportation company providing fast and reliable delivery to over 220 countries and territories. We value innovation, integrity, and commitment, and strive to be the best company to work for with the best service and brand in our industry.

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