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S&S Banking Consultant
2 months ago
About the Role
As a S&S Banking Consultant, you will be responsible for providing exceptional customer service and support to customers via face-to-face interaction and inbound & outbound calls. You will be the primary point of contact for customers seeking information on Everyday Banking enquiries, account openings, and processes.
Key Responsibilities
- Deliver customer-obsessed service that drives customer satisfaction and first call resolution.
- Provide timely and accurate information on Everyday Banking enquiries, account openings, and processes via telephone and/or online channels.
- Demonstrate the ability to listen, build trust, and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
- Contribute to a team culture that is balanced across people, customer, risk, and performance.
- Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.
Requirements
- Experience in delivering high-quality customer experience.
- Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
- Effective interpersonal and communication skills (written & verbal).
- Demonstrated ability to work as a supportive team member.
- Committed to self-development and opportunities to increase capability in role.
- Computer literacy and navigation skills.
About ANZ Banking Group
At ANZ, we are committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
