IT Service Delivery Lead

7 days ago


Canberra, ACT, Australia beBeeService Full time $100,000 - $120,000
Job Overview

We are seeking an experienced Service Delivery Professional to drive projects from inception to delivery.

The ideal candidate will have a proven track record of mentoring and supporting teams in large enterprise environments, ensuring quality service delivery and contract compliance.

Key Responsibilities
  • Build relationships: Establish close working relationships with customer representatives to ensure continuity of service.
  • Ensure quality: Implement measurement and corrective actions related to contractual agreements to maintain consistent quality delivery.
  • Maintain Contract Compliance Tables: Track Deliverables for each project.
  • Evaluate customer feedback: Analyze customer satisfaction levels and implement improvements.
  • Establish best practices: Analyze industry trends to establish and implement best practices in service delivery.
  • Support employees: Foster a positive work environment by supporting the welfare and performance of employees within assigned service delivery centers.
  • Collaborate with senior management: Work closely with senior management to deliver services nationally.
  • Productize offerings: Collaborate with the Head of Services to develop standardized offerings leveraging all service lines.
  • Mentor team members: Provide guidance and support to on-site Team Leads and Service Delivery Coordinators in managed services engagements.


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