Portfolio Delivery Manager

Immediate interview and start
- High profile accounts and engagements
- Benefits incl discounted insurance and paid maternity leave

**The Role**

The Portfolio Delivery Manager is responsible for overseeing the delivery of all engagements for the assigned accounts, including delivery risks and product/service development.

Has overall accountability for the successful delivery of all engagements into those accounts.

**Key Responsibilities**

**_Engagement Management_**
- Management, coordination and contribution to multiple projects
- Accountable for project planning, resourcing and scheduling of their assigned engagements and provide support to Business Operations for delivery planning of other engagements
- Provide leadership to internal and external teams, assist teams as required with the delivery of services
- Be the 'go to' person for staff and customer delivery issues
- Manage operational reporting processes for the Business Ops team
- Ensure services and product delivery to clients meets client's expectations and adhere to Wipro Shelde delivery requirements
- Provide guidance on delivery methods
- Provide feedback to Engagement Lead regarding team performance
- Perform quality assurance for engagement deliverables (with assistance from Principals and Capability Leads)
- Ensure risk management is in place and applied to the delivery of engagements
- Build CISO/CXO level relationships and leverage those and other relationships to grow the CRS footprint
- Understand the financials of all engagements within their strategic account, and drive profitability and margins
- Partners closely with GAE, Sales, and Practice Managers and Practice Leads

**_Sales Renewals_**
- Identify new pre-sales activities within those accounts for the development of new opportunities
- Engage with client project teams to assist with development of long-term relationships of client staff
- Assist with account planning
- Attend marketing events and engage with attendees and/or provide presentations on behalf of Wipro Shelde
- Facilitate peer review on deliverables and services to confirm that engagement deliverables are being met
- Maintaining and expanding relationships inside accounts where the sales leads are warm and in-bound.
- Work to identify opportunities to extend or expand upon in flight opportunities
- First point of contact for client stakeholders for issues related to billing, statements of work, resourcing, and delivery escalations for inflight engagements
- Manage commercial aspects of extending and expanding upon existing engagements
- Forecasting opportunities and maintaining an up to date sales pipeline
- Working with the broader account team to provide updates and visibility of opportunities uncovered

**_Team Leadership_**
- Provide guidance and coaching to delivery staff on your strategic account as and when required
- Contribute to the development of internal processes and delivery methods
- Provide input for operational reporting (engagement and people performance)
- Perform account planning and execution
- Provide feedback to consultants who are involved in your strategic account
- Represent Wipro Shelde in all public and client environments

**ABOUT YOU**
- Experience leading large teams and programs for delivery of technical outcomes
- Agile delivery lead experience
- Experience providing support for teams in excess of 20 staff
- Experience in managing outcomes and/or capabilities within large enterprise environments
- Two years' experience working with tier one organisations and/or Government
- Experience with project coordination activities including:

- o Project planning
- o Resourcing/scheduling
- o Budgeting/forecasting
- o Team/stakeholder engagement.

**What can we offer you?**
Enjoy a
**flexible/remote **working culture, quarterly progression reviews, and
**FREE **ongoing training and development to help you reach your full potential.

**HOW TO APPLY