Strategic Service Delivery Lead

5 days ago

Canberra, ACT, Australia beBeeDelivery Full time $124,991 - $142,971

**Service Delivery Expert Wanted**

">

We're on the hunt for a skilled Service Delivery Manager to join our team in Canberra.

Job Description

As a Service Delivery Manager, you'll be responsible for overseeing end-to-end service delivery to clients, ensuring SLAs and KPIs are met or exceeded. You'll coordinate with technical and operational teams to align services with client requirements, driving continuous improvement initiatives to enhance efficiency, customer satisfaction, and scalability.

You'll act as the main escalation point for customers, ensuring timely resolution and proactive communication. Collaborate with Technical Support teams and external vendors to provide operational guidance and strategic direction. Identify and mitigate operational risks that may impact contractual obligations.

Lead customer communications, including regular service review meetings. Build and maintain strong customer relationships through regular remote and in-person engagements. Act as a trusted advisor, aligning service delivery with clients' business needs and objectives.

Required Skills and Qualifications
  • Demonstrated experience delivering services that meet or exceed SLAs and KPIs.
  • Proven ability to coordinate across technical, operational, and vendor teams.
  • Strong focus on continuous improvement and service optimisation.
  • Effective customer engagement and escalation management skills.
  • Experience in providing operational guidance and identifying service risks.
  • Skilled in leading service communications and review sessions with clients.
  • Strong relationship-building capabilities and ability to act as a trusted advisor.
  • Experience applying ITIL principles to manage and resolve incidents.
  • Proficiency in preparing service reports with actionable insights and recommendations.
  • Knowledge of governance, security, and regulatory compliance requirements.
Benefits

Our company offers a hybrid working model with team anchor days to support collaboration. We provide extensive training and development opportunities that enable continual growth as part of your career planning. You'll also enjoy extensive discounts and benefits to maximise your money, along with a choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.

We celebrate diversity and enable every voice to be heard as we drive to create the world we want.

Why Choose Us?

We offer a fun team environment with events to celebrate achievements and connect with colleagues outside work. Our culture values innovation, inclusivity, variety, and diverse backgrounds.

Apply today and become part of a team that makes a difference

  • Program, Project and Change Services

    7 days ago

    Canberra, ACT, Australia Greenroom Strategic Full time $104,000 - $130,878 per year

    Lend yourself to the possibility of change. Employing people across a variety of skill sets, experiences, and qualifications, GREENROOM STRATEGIC offers a graduate program producing quality entry-level candidates along with a workforce of high-level professionals. Are you ready to lead transformation and drive outcomes that matter? Step into a role where...

  • Service Delivery Lead

    4 days ago

    Canberra, ACT, Australia Modis Full time

    Initial contract is for 12 months + 6 months extensions available.- Hybrid work environment | Location is Canberra, ACTThe department is looking for a highly effective Service Delivery Lead to join the Digital Clearance Service within the Digital Business Division. This role requires a passionate, adaptable individual who is adept at building great working...

  • Strategic Service Delivery Lead

    5 days ago

    Canberra, ACT, Australia beBeeServiceDesk Full time $120,000 - $150,000

    Service Desk Team LeaderJob Summary:This role requires a seasoned leader to oversee and manage a new call center/help desk team, focusing on delivering exceptional service and driving business growth. The ideal candidate will possess strong leadership skills, ITIL certification, and experience in managing technical support teams.Lead a high-performing team...

  • Strategic Service Delivery Professional

    5 days ago

    Canberra, ACT, Australia beBeeDeliverance Full time $120,000 - $150,000

    Job Opportunity: ICT Delivery ManagerAbout the Role:As a seasoned professional, you will be responsible for overseeing project management and strategic planning, ensuring seamless delivery of high-quality services.Key Responsibilities:Developing and implementing comprehensive project plans to meet business objectivesLeading diverse teams in delivering...

  • Digital Service Delivery Lead

    7 days ago

    Canberra, ACT, Australia beBeeDelivery Full time $130,000 - $175,000

    Job Title: Digital Service Delivery LeadThis is an exciting opportunity to partner with business areas and lead the delivery of high-quality digital services. As a seasoned professional, you will be responsible for coordinating delivery pipelines, ensuring alignment with governance and strategic objectives, and managing resources to meet timeframes and...

  • Strategic Service Delivery Manager

    4 days ago

    Canberra, ACT, Australia beBeeStrategicServices Full time $180,000 - $250,000

    About the PositionThe Manager, Strategic Services is a critical role within our governance management team. This position oversees the delivery of key services to our clients.Key ResponsibilitiesLiaise with clients to deliver tailored solutionsDevelop and manage service delivery strategiesMaintain open communication channels with stakeholdersCollaborate with...

  • Architecture Services

    7 days ago

    Canberra, ACT, Australia Greenroom Strategic Full time $104,000 - $130,878 per year

    Lend yourself to the possibility of change. Employing people across a variety of skill sets, experiences, and qualifications, GREENROOM STRATEGIC offers a graduate program producing quality entry-level candidates along with a workforce of high-level professionals. Do you see the big picture and love bringing structure to complexity? Join us to design the...

  • Delivery Lead

    4 days ago

    Canberra, ACT, Australia Davidson Group Services Full time

    **About the Company**Davidson has proudly partnered with a leading educational institute looking for an Agile Delivery Lead.**About the Role**This role will see you working as the Agile Delivery Lead within the IT Services domain of the organisation. The Delivery Lead will assist in achieving business goals by efficiently planning, coordinating tasks, and...

  • IT Service Delivery Lead

    5 days ago

    Canberra, ACT, Australia beBeeServiceDelivery Full time $120,000 - $150,000

    Job OverviewWe are seeking a skilled professional to collaborate with business stakeholders and service providers to develop strategic improvements for IT services.Main ResponsibilitiesDevelop and document strategic plans for IT services in collaboration with key stakeholders.Maintain effective relationships with internal and external service providers to...

  • Project Lead

    5 days ago

    Canberra, ACT, Australia beBeeProject Full time $80,000 - $150,000

    Opportunity OverviewA high-impact Senior Project Manager is required to lead internal development teams and external vendors, ensuring successful project delivery within the S/4HANA program.Key Responsibilities:Develop and execute project plans to meet strategic goals.Collaborate with cross-functional teams to drive project success.Manage vendor...