Data Centre Operations Specialist

2 weeks ago

Melbourne, Victoria, Australia Amazon Full time
About the Role

We are seeking a highly skilled Data Centre Operations Specialist to join our team at Amazon. As a key member of our Infrastructure Operations team, you will be responsible for ensuring the smooth operation of our data centres and cloud infrastructure.

Key Responsibilities
  • Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently
  • Escalation point and technical troubleshooter for all Systems and problems
  • Deep diving into Linux server issues
  • Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
  • Remediation of physical layer outages, both Systems & Network
  • Remediation or recovery of physical power issues on racks
  • Participate in Data centre power & cooling events
  • Meet 24x7 On-Call requirements and response during shift rotations
  • Install & configure racks of hosts in line with internal SLAs
  • Triage & resolve trouble tickets for all devices in your region
  • Data centre point of contact for all High Severity issues
  • Physical replacement of server and network device parts
  • Ensure correct rotation of parts & spares
  • Help define metrics to increase our customer uptime
  • Enforcing Amazon's Security Best Practices
  • Interact with third party vendors & contractors
  • Contribute ideas to improve operational efficiency
About the Team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

What We Offer
  • Opportunity to work with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles
  • Collaborative environment that welcomes bold ideas and empowers you to own them to completion
  • Dynamic onboarding process that provides diverse experience working in new and established AWS data centres
  • Opportunity to rotate through various AWS locations to complete training and prepare for deployment in a data centre region
Requirements
  • 2+ years of experience with server hardware
  • 1+ years of experience with UNIX/Linux operating systems
  • Server Hardware Troubleshooting experience
  • Ability to cover 24x7 shift rotation
  • Candidates must possess a valid drivers license and their own vehicle to travel between sites
Preferred Qualifications
  • Bachelor's degree in an IT-related field or equivalent professional or military experience
  • Hands-on experience with one or more of the follow hardware platforms (e.g. Dell, HP) is a plus
  • Previous experience working in a Data centre environment (racking & stacking gear, cable management, hot & cold aisle containment)
  • Network Equipment Installation and Configuration

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