Team Leader

2 days ago


Oxley, Victoria, Australia Myhomecare Full time
Job Title: Team Leader

This is a rare opportunity for a Field Staff Team Leader based in our Oxley office. The successful candidate will have the chance to combine their caring nature and sharp leadership skills to truly make a difference. If you enjoy leading and motivating frontline workers, mentoring, coaching, supporting development opportunities and providing exceptional customer service, then this role is for you.

Key Responsibilities:
  • Establish and maintain positive relationships with internal and external stakeholders, including office and field staff as well as clients, families and guardians.
  • Provide ongoing guidance, mentoring and training to a team of community support workers.
  • Complete documentation and administrative reporting as required.
  • Assisting in the successful process of recruitment, onboarding, and induction of new staff to achieve client and business objectives.
  • Manage and lead the day-to-day operations of your team including the recruitment, training, induction of our support workers and nurses.
  • Manage client service feedback and complaints and ensure feedback process is addressed and complaints resolved.
  • Maintain and encourage a safe work environment in accordance with the Occupational Health and Safety legislation.
  • Oversee skill validation of field staff that does not require clinical input.
  • Yearly staff appraisal with field staff to determine areas of improvement to work on and recognise development and achievements.
Requirements:
  • Experience working in aged care, community services or disability services.
  • Certificate III or IV in aged care or community services.
  • Knowledge of Home Care Packages, Commonwealth Home Support Program and Aged Care Quality Standards is highly desirable.
  • Experience managing field and/or remote work teams.
  • Problem-solving abilities with the ability to think critically.
  • Ability and willingness to embrace change.
  • Experience with conflict resolution and positive business outcomes.
  • Enthusiastic attitude with the capability to influence and develop a strong team culture.
  • Strong written and verbal communication skills.
  • The ability to work independently.
  • Competent computer skills.
  • Flexibility to travel throughout Western Australia on an as required basis depending on the needs of the business.

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