Customer Service Management Position

2 days ago

Caloundra, Australia beBeeLeadership Full time $90,000 - $120,000
Customer Service Manager - Key Role

We are seeking a professional with excellent leadership skills to oversee our Customer Experience team.

The ideal candidate will have experience in managing customer-facing teams, driving service excellence and fostering a positive work environment.

We pride ourselves on providing exceptional support to our clients and strive for continuous improvement.

A key aspect of this role is analysing data to identify areas for growth and implementing strategies to enhance the customer experience.

You will lead by example, demonstrating outstanding communication skills and empowering your team to deliver results-driven solutions.

This is an exciting opportunity for someone looking to take their career to the next level in a dynamic industry.

Main Responsibilities:

  • Lead the Customer Experience team to achieve service excellence targets
  • Analyse data to drive business outcomes and improve customer satisfaction
  • Develop and implement training programs to enhance team performance
  • Maintain open communication channels with clients and stakeholders
  • Foster a positive work culture and promote teamwork

Requirements:

  • Proven experience in customer-facing management roles
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively as part of a team
  • Demonstrated passion for delivering exceptional customer experiences

Benefits:

  • Flexible working arrangements
  • Opportunities for career advancement
  • Competitive salary and benefits package
  • Professional development opportunities

About Us:

We are a reputable industry leader dedicated to delivering high-quality services to our clients.

We value our employees' contributions and offer a supportive work environment that fosters growth and development.

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