Customer Service Officer

5 days ago

Caloundra, Australia AMA Collision Full time

2024 Bodyshop Award Winner - Best Workplace (MSO)
- Join a national company with 130+ locations
- Permanent position, Monday to Friday - no weekends

Location: Gemini Caloundra | Permanent Full-Time | Weekends Off

Looking for more than just a job? At Gemini Caloundra, we offer a welcoming, close-knit team environment backed by the strength of a well-established national brand. Enjoy all the benefits of working with a respected company—without losing the friendly feel of a family-run workshop.

We’re based just off Caloundra Road—only 10 minutes from some of Queensland’s most stunning beaches. Work close to paradise

The Opportunity

We are seeking a Customer Service Officer to join our team at Gemini Caloundra

This exciting opportunity awaits individuals looking to be part of a dynamic team that fosters a positive and inclusive culture. This role offers an environment where you will not only learn but also thrive and grow, both professionally and personally.

As the first point of contact for all customers, you will play a crucial role in shaping their experience. Your ability to provide first-class service in every interaction will be key to ensuring customer satisfaction and maintaining the high standards of excellence that define our team. This position is perfect for those who are passionate about customer service and eager to contribute to a workplace that values teamwork, growth, and continuous improvement.

**About the Role**:
In this role, you will be responsible for:

- Providing frontline customer service to all customers who visit our site
- Keeping customers informed about the repair process and estimated completion dates for their vehicles
- Supporting management with inventory, including parts, paint, and consumables
- Liaising with insurance providers regarding claims and repairs

**What We Need from You**:
To excel in this role, you should:

- Be a great communicator - You can write well, speak confidently on the phone, and build strong relationships.
- Be a team player - While there will be times you need to work independently, collaboration with your teammates is key to success.
- Be highly organized - You can juggle multiple tasks, prioritize effectively, and ensure things get done efficiently.
- Think on your feet - If you thrive in a fast-paced environment, you will fit right in.

**Benefits**:

- Reward and recognition programs
- Career development and training opportunities
- Referral bonus for recommending a friend to join our team
- Discounts on parts and tools
- Provided uniforms
- 24/7 professional counselling services for team members and their immediate families
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _

**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._**

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