Customer Service Manager
3 weeks ago
Add expected salary to your profile for insights
Why is OfficeHQ the company for me?
OfficeHQ is a global virtual reception company with a huge growth agenda. We support thousands of businesses with virtual reception solutions and we're continuously launching new products to help businesses grow. We are a well-respected industry leader and currently have a vacancy for a Customer Service Manager in our Australian team (based in our Maroochydore office in Queensland).
What benefits are available?
flexible working, with three days per week working from home
great team environment
work-life balance
wellness and reward program benefits
parking pass available for days in the office
exposure to global markets
ethical, environmentally-conscious and charitable employer
What will my day-to-day look like?
You will lead and inspire the Australian Customer Experience team to deliver against all customer service goals and to ensure relevant targets are met. Leveraging multi-channel platforms, you will ensure our clients, new and existing, receive the highest level of service. You will undertake analysis of issues and opportunities to drive a continuous improvement culture, resulting in improved business outcomes.
In your new role, you will:
Lead, support and inspire the team to deliver exceptional service
Recruit, onboard, upskill and coach team members to a high standard
Assist your team to achieve and exceed performance targets
Develop and improve standard operating procedures
Create a first-contact resolution culture to minimise follow-ups
Oversee payments and collections processes to ensure efficiency
Collect, analyse and act upon customer insights to improve experiences
Build positive relationships with clients, big and small
What skills and experience do I need?
We're looking for a positive, engaging leader withcustomer service experience in any industry.We pride ourselves on the strength of our relationships, so you'll need to be authentic, reliable and enjoy collaborating as part of a team.
You'll also need:
3+ years' experience in a leadership role
experience managing a customer service team
outstanding written and verbal communication skills
demonstrated negotiation and complaint resolution skills
aptitude and passion for learning new and sometimes complex software
exposure to self-service adoption and leveraging automation
experience with call centre software and helpdesk ticketing is well regarded
private workspace with a high-speed NBN connection
ability to commute to our Maroochydore (Qld) office
Sounds great How do I apply?
If you are looking to advance your professional career in customer service, click apply and upload cover letter and CV now
Salary match Number of applicants Skills match
Your application will include the following questions:Which of the following statements best describes your right to work in Australia? What's your expected annual base salary? How much notice are you required to give your current employer? How many years' experience do you have as a Customer Service Team Leader? As this is a hybrid role, are you able to commute to the Sunshine Coast office two days per week?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
What can I earn as a Customer Service Manager
#J-18808-Ljbffr-
Customer Service Ambassador
2 weeks ago
Caloundra, Australia beBeeAmbassador Full time $28,240Job OverviewWe are seeking a skilled and enthusiastic Cashier/ Customer Service Ambassador to join our team. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our establishment.About the RoleThis is an excellent opportunity for someone who is passionate about...
-
Customer Service Representative
2 weeks ago
Caloundra, Australia beBeeRetail Full time $40,000 - $55,000Immerse yourself in a mission-driven role that makes a real difference in the lives of people in need. The Salvation Army is one of Australia's largest and most-loved charities, providing vital support to thousands of Australians every year.We are seeking compassionate individuals who share our values and passion for helping others. If you have the drive to...
-
Customer Service Administrator
2 weeks ago
Caloundra, Australia beBeeAdministration Part time $48,000 - $60,000About this roleWe are seeking an experienced and highly organized professional to join our team. As the first point of contact for our clients, you will be responsible for providing exceptional customer service, managing multiple tasks, and working collaboratively with our team members.This is a pivotal role that requires strong communication skills,...
-
Customer Service Professional
2 weeks ago
Caloundra, Australia beBeeGuestService Full time $27,720 - $40,206As a Customer Service Professional, you will play a crucial role in delivering exceptional customer experiences and ensuring guest satisfaction.About the Role:You will be the primary point of contact for guests upon arrival, providing a warm and welcoming reception and addressing any immediate inquiries or needs.Maintaining clear and courteous communication...
-
Customer Service Ambassador
2 weeks ago
Caloundra, Australia beBeeCustomerService Full time $55,000 - $68,000Customer Service Ambassador">We are seeking a dedicated professional to join our customer service team.The ideal candidate will be passionate about delivering exceptional customer experiences and possess excellent communication skills.">We strive to create a supportive work environment where employees feel valued and empowered to succeed.">As a member of our...
-
Customer Service Administrator
2 weeks ago
Caloundra, Australia beBeeAdministration Full time $60,000 - $80,000Key Role: Administration SupportThe successful candidate will be responsible for managing client and worker interactions with professionalism and empathy, ensuring exceptional customer service. They will foster strong relationships with clients and workers, promoting trust and confidence in the services provided.Main Responsibilities:Handling client and...
-
Customer Service Officer
7 days ago
Caloundra, Australia Neumann Steel Pty Ltd Full timeOverview Job Category: Call Centre & Customer Service Why work for Neumann Steel? You would be working for one of the most reputable family owned and operated companies first established on the Gold Coast over 50 years ago. We specialise in steel reinforcing and plastic accessory products in the QLD and NSW markets. Our highly integrated supply chain is...
-
Customer Service Superstar
1 week ago
Caloundra, Australia beBeeSuperstar Full time $40,000 - $70,000We are currently seeking motivated and passionate team members to join our store at Caloundra. As a leading destination for donuts, we pride ourselves on providing the best service to our customers.With over 40 years of history spanning across 220+ stores nationwide, we aim to share our passion for all things donuts with customers globally. Our crew serves...
-
Customer Service Officer
2 weeks ago
Caloundra, Australia Neumann Steel Pty Ltd Full timeOverview Job Category: Call Centre & Customer ServiceWhy work for Neumann Steel?You would be working for one of the most reputable family owned and operated companies first established on the Gold Coast over 50 years ago.We specialise in steel reinforcing and plastic accessory products in the QLD and NSW markets.Our highly integrated supply chain is...
-
Depot Customer Service Representative
2 weeks ago
Caloundra, Australia Opal Packaging Full time**Discover Opal.** We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce. We stand for innovation, smart solutions, and sustainability! **Discover the Opportunity.** Opal Fibre Packaging provides a full service offering in corrugated cardboard box packaging....
