Senior Complaints Resolution Professional

4 days ago

Adelaide, South Australia beBeeDisputeResolution Full time $96,000 - $110,000
Complaints Resolution Specialist Role Overview

The role involves reviewing and managing complaints through a structured dispute resolution process to ensure customer satisfaction and conflict resolution.

Key Responsibilities:

  • Manage and resolve customer complaints in a timely and professional manner.
  • Conduct thorough investigations into customer grievances, gathering all relevant information and evidence.
  • Develop and implement effective resolution plans to address customer concerns.
  • Collaborate with internal teams to provide support and guidance on complaint management.

Required Skills and Qualifications:

  • Proven experience in complaint handling and dispute resolution.
  • Excellent communication and interpersonal skills.
  • Ability to remain impartial and objective when dealing with sensitive customer issues.
  • Strong analytical and problem-solving skills.

Benefits:

  • Opportunity to work in a dynamic environment with a team of experienced professionals.
  • Chance to develop and enhance your skills in complaint management and dispute resolution.
  • Competitive salary and benefits package.

Others:

  • Continuous learning and development opportunities.
  • A supportive and inclusive work environment.

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