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Senior Complaints Officer

2 weeks ago

Adelaide, South Australia beBeeComplaints Full time $69,999 - $119,999
Job Title: Senior Complaints Officer

This is an exciting opportunity to work with a dynamic team, providing exceptional service and support in resolving complaints.

  • ">
  • Key Accountabilities:

Main Responsibilities:

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  2. Provide high-quality complaint resolution services that meet the needs of stakeholders;
  3. Develop and maintain effective relationships with clients and stakeholders;
  4. Contribute to the development of policies and procedures that support the delivery of complaint resolution services;
  5. Analyse and report on complaint trends and patterns;
  6. Work collaboratively with other teams to achieve business objectives.

Requirements:

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  • Australian public sector experience or equivalent;
  • Demonstrated knowledge and understanding of complaint handling principles and practices;
  • Excellent communication and interpersonal skills;
  • Ability to work effectively in a fast-paced environment;
  • Proven ability to work collaboratively as part of a team.

Benefits:

We offer a dynamic and supportive work environment, opportunities for professional development and growth, and a competitive remuneration package.

Other Information:

Please note that this role may be subject to pre-employment checks.