Senior Complaints Resolution Specialist

2 days ago

Adelaide, South Australia beBeeComplaints Full time $96,000 - $135,000

Job Title: Senior Complaints Resolution Specialist

We are seeking a highly skilled professional to join our team in resolving complaints in a timely and effective manner.

The successful candidate will be responsible for working with complainants, people receiving care, their supporters, and service providers to identify concerns and develop options for resolution. This will involve analysing and interpreting information presented, identifying and managing risks within the caseload, and contributing to the overall objectives and outcomes of the team.

To succeed in this role, you will need:

  • High level analytical and problem-solving skills, enabling you to assess and manage risk effectively.
  • A strong understanding of administrative decision-making principles, including the ability to interpret and apply relevant legislation.
  • Excellent written and verbal communication skills, including the ability to write comprehensive evidence-based recommendations and reasons for decisions tailored to your audience.
  • Strong stakeholder engagement skills and the ability to maintain productive working relationships.

In addition to these key responsibilities, you will also have the opportunity to contribute to the work of your team by sharing ideas, offering support, and collaborating on key tasks.

We value diversity and inclusion and are committed to fostering a workplace culture that is respectful and inclusive for all staff. We believe that a diverse workforce strengthens our ability to protect and enhance the safety, health, wellbeing, and quality of life of aged care consumers.

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