Hotel Operations Leader

2 weeks ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $73,347
Front Office Manager Job Opportunity

We are seeking a seasoned professional to lead our Front Office team at Oaks Gold Coast Calypso Plaza Suites. As a Front Office Manager, you will be responsible for creating a welcoming atmosphere for our guests and driving exceptional customer experiences.

Key Responsibilities Include:

  • Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
  • Meeting guests and customers when they arrive and ensure they are settled in their rooms
  • Maintaining professional, open and honest communication to assist guests and make accurate bookings
  • Guide & support the team in providing outstanding guest welcoming and experiences.
  • Ensuring that all daily tasks are completed accurately and in a timely manner
  • Resolve & respond to guest complaints in a timely and professional manner.
  • Maintain accurate guest accounts and assist with daily reporting
  • Effectively manage team roster to meet business needs.
  • Support Hotel Manager with recruitment and staff development.

Requirements:

  • Minimum 2+ years experience at a supervisor level within a Hotel environment
  • Exceptional people management skills, with the ability to lead and motivate a diverse team
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills and an unwavering positive attitude.
  • Understanding of financial management practices
  • A passion for delivering exceptional, proactive customer service.
  • Availability to work a variety of shifts, including weekends and public holidays if required.

Benefits:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Additional paid leave including Birthday and Study leave.
  • Financial support may be available to those who undertake development relevant to the company's business requirements.
  • NIB Insurance discounts
  • Discount savings and cash back from popular retailers
  • Entertainment and experience discounts

Our Team:

At Minor Hotels, we strive to create a positive and vibrant work environment where our employees can grow and develop their careers. We believe in investing in our people and supporting their growth and progress.

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