Service Excellence Professional
7 days ago
Job Overview
We are seeking a skilled Service Excellence Professional to deliver high-end service to our clients.
About the Role
This role involves handling high volume incoming calls, making outbound calls, and entering data in a CRM system. Additionally, you will be responsible for investigating claims and resolving customer complaints in a professional manner.
Key Responsibilities
- Answering high volume incoming calls
- Making outbound calls to customers
- Entering data into the CRM system
- Investigating claims and resolving customer complaints
Requirements
To succeed in this role, you will need to have a background in call centre operations, a keen eye for detail, and excellent ownership of tasks. You should also be able to work effectively in a team environment and provide outstanding customer service at all times.
Benefits
This is an exciting opportunity to join a dynamic team and develop your skills in a fast-paced environment. The benefits package includes onsite parking, monthly lunches, a vibrant working environment, training and mentoring, and the opportunity to work from home once fully trained.
Contact Us
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