Service Excellence Professional

7 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $140,000
Job Title

We are seeking a highly skilled and motivated Service Delivery Manager to join our team.

The successful candidate will be responsible for ensuring customer satisfaction is high by providing quality services delivered to customers in accordance with contracts. You'll provide a single point of contact for customers in relation to the provision of contracted services and are responsible for aligning the customers' requirements and expectations with our service levels.

Our offices are based in Sydney, we like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best.

Key Responsibilities:

  • Be accountable for governance across all areas of a service(s) including service management, incident and change management, continual service improvement and customer satisfaction.
  • Play a key role in ensuring the highest level of operational service delivery.
  • Be guided by the Senior Service Delivery Manager on daily tasks and governance activities.
  • Hold us to account for quality and customer experience.

Requirements:

  • A passion for delivering great service to customers.
  • Excellent customer relationship building and management skills with strong influencing and persuasive ability.
  • Manage towards positive solutions by having an ability to bring people and teams together to find outcomes-based solutions.
  • Proven negotiating and commercial contract skills with the aptitude to ensure win/win situations for all parties through strong business acumen.
  • Pragmatic approach to problem solving with the ability to work on complex issues through analysis of situations, variables, or data.
  • Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
  • Ability to network and develop productive relationships with customers, stakeholders, and suppliers.
  • Ability to work in large, collaborative teams to achieve organisational goals.
  • Strong consultative and planning skills.
  • Ability to escalate with a solution focus.
  • Strong financial management skills.
  • Natural leadership with the ability to frequently interact with a variety of stakeholders and team members.

Why Join Us?

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexible hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

At our company, we operate at the forefront of technology to help organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

What We Offer:

  • An inclusive and welcoming workplace for everyone.
  • A fun and friendly environment.
  • Opportunities for learning and development.
  • A chance to make a real difference.

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