Customer Experience Leader

3 days ago

Melbourne, Victoria, Australia beBeeCareer Full time $100,000 - $110,000
Customer Experience Leader

Lead the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence.

This is a key role that requires a unique blend of leadership, coaching, and problem-solving skills to create a positive store atmosphere and ensure customers have an outstanding experience. The ideal candidate will be able to motivate and develop the Warehouse and Customer Service teams, ensuring they are equipped with the knowledge and capability to deliver exceptional service.

The successful candidate will also be responsible for ensuring the store meets all compliance and legislative requirements, monitoring activities to align with business policies and standard operating procedures, and establishing effective warehouse inventory management processes and systems.

We are seeking a senior leader who can drive results, develop talent, and plan and align with organisational goals. If you have a customer-focused mindset, are driven to achieve success, and can inspire and develop others, we want to hear from you.

Required Skills and Qualifications
  • Customer Focus
  • Drives Results
  • Develops Talent
  • Plans and Aligns
Benefits

We offer a competitive remuneration package, including generous sales commission and other incentives to celebrate success. You will also have access to exciting career opportunities, comprehensive training and development programs, and fantastic discounts across the JB Hi-Fi Group.

Our Employee Assistance Program provides counselling and wellbeing resources for our team members and their families. We also offer 12 weeks paid parental leave for eligible primary carers and embrace flexibility, with hybrid working models available for eligible roles.

Others

We are committed to sustainability and are on track to reach our goal of net zero carbon emissions by 2030. We demonstrate this commitment through our Helping Hands workplace giving program, which has raised millions for our charity partners to support positive impact in the community.

This is an opportunity to join a dynamic and fast-paced environment where diversity is celebrated, creativity and ideas are valued, and great careers start at The Good Guys – begin your journey with us today.

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