Dedicated Financial Advisor

3 weeks ago

Alice Springs, Northern Territory, Australia The Salvation Army Full time

About The Salvation Army



The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. Our evidence-based outcomes measurement process shows that we have a real impact on the lives of the people who come to us seeking assistance through materially improved mental health, personal well-being and financial resilience, including financial hardship alleviation.

Moneycare Program Overview



Moneycare is our national financial counselling and financial capability program. It is one of the largest and long-running such programs in Australia. Our holistic, strengths-based services are professional, caring, and missional.

Financial Counsellor Role Description

We are seeking a values-driven and dedicated Financial Counsellor to provide financial counselling for people who are in financial difficulty or hardship, or are wishing to avoid such situations. As a Financial Counsellor you will facilitate and implement community member centred case plans and develop options that alleviate financial hardship, develop financial resilience, improve mental health and improve personal wellbeing. Within this role you will also provide mentorship to Financial Capability Worker(s).

Your Key Responsibilities


  • Establish effective relationships with community members that encourage self-determination and participation
  • Bring a community member centred, holistic approach focusing on relational, missional and professional ethos in all case work
  • Maintain ongoing assessment of community member issues, needs and circumstances from initial contact to exit
  • Develop individual casework plans in collaboration with community members, including a range of interventions addressing their needs or goals
  • Assist community members to access support services and establish community supports, and where needed assist through advocacy with service providers and other external parties
  • Maintain accurate, up-to-date records and data for all community members according to The Salvation Army standards and procedures using SAMIS
  • Foster a continuous quality improvement culture, including client feedback evident through individual contribution and participation to the team, work performed and review processes
  • Prioritise self-care and participate in ongoing professional development and supervision


Your Requirements


  • Hold a Diploma of Financial Counselling and be an accredited member of a state-based recognised financial counselling association (Level 5)
  • Experience working with people who may not have English as a first language
  • Knowledge of local Aboriginal Communities and Culture
  • Demonstrated ability to work with different cultures and backgrounds
  • National Police Record Check required
  • Relevant State Working With Children Check required
  • Current Driver’s Licence (if travel required)


Somewhat frequent intrastate travel associated with outreach services may be required.



We Offer Real Benefits

As a registered NFP, we offer our eligible employees meaningful benefits like:


  • NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
  • Flexible working conditions
  • Health, fitness and financial discounts/benefits
  • Paid parental leave - 12 weeks
  • Up to 8 weeks leave per year through our purchase leave scheme
  • Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
  • Purpose-driven career with positive social and sustainable outcomes
  • Employee Assistance Program - independent confidential counselling service
  • Opportunity for career development
  • Inclusive culture of dedicated, passionate and professional team members
  • Supporting and positively impacting the lives of others through your career contribution


Estimated annual salary: $65,000 - $80,000 AUD, depending on experience.

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