Life-Changing Care Opportunities

3 days ago

Wollongong, New South Wales, Australia beBeeCare Full time $55,000 - $70,000
Customer Support Specialist

Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer service unit, you will be responsible for delivering exceptional support to our customers through various communication channels.

About the Role

In this role, you will play a crucial part in assisting families and carers by answering inbound calls. You will provide information, discuss available options, and advise on services that support independent living at home, as well as short-term and long-term care solutions.

This position directly contributes to the well-being of the community, making it a rewarding opportunity for individuals who are passionate about making a difference and helping others.

Key Responsibilities

You will require:

  • Exceptional customer service skills
  • Proficiency in PC literacy
  • Adaptability in a busy environment
  • Strong multitasking skills
  • Clear verbal and written communication
  • Eagerness to learn
  • The ability to meet output and quality Key Performance Indicators (KPIs)

Benefits

This is an excellent opportunity to work in a fast-paced setting, where you can thrive and grow professionally. We offer:

  • A fantastic working culture
  • Unlimited access to mental health and well-being resources
  • Opportunities for career progression
  • An inclusive work environment

Roster and Shifts

Multiple permanent full-time positions and part-time roles are available. Full-time rostered shifts include 38 hours per week, 5 shifts per week to work between Monday to Friday 8am - 8pm and Saturday 10am - 4pm on a rotational roster. Part-time positions have a guaranteed 30 hours per week, 5 shifts per week to work between Monday to Friday 8am - 8pm and Saturday 10am - 4pm on a rotational roster.

Rotating rosters are generally released 2 weeks in advance.

Requirements

To succeed in this role, you must have:

  • Paid training + access to additional support while settling in
  • A National Police Clearance
  • Full work rights to work within Australia for at least 12 months

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