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Administrative Expert
2 weeks ago
Revenue Officer: Generate Invoices, Provide Customer Service
Job Description
This position plays a vital role in ensuring timely and accurate billing for patients across NSW Health. The ideal candidate will have experience working in finance, billing, or administration, with strong communication skills and the ability to engage with patients and stakeholders.
As a Revenue Officer, you will be responsible for generating invoices accurately and on time, following service agreements, policies, and legislation. You will also act as the first point of contact for patients, carers, and health entities, providing professional and compassionate customer service.
Key Responsibilities:
- Generating invoices accurately and on time
- Providing exceptional customer service to patients and stakeholders
- Supporting billing operations through administration, quality control, and audit readiness
- Collaborating with the team to identify and implement process improvements that enhance billing efficiency and accuracy
Required Skills and Qualifications:
- Experience working in finance, billing, or administration
- Strong communication and interpersonal skills
- Ability to exercise sound judgment in sensitive situations
- A commitment to delivering quality outcomes and meeting key performance indicators
Benefits:
- Flexible work arrangements
- Hybrid working: a combination of working from home and the office
- Great leave conditions, including annual leave loading and 14 weeks' paid parental leave
- Salary packaging and novated leasing
- Wellbeing programs designed to support physical, mental, and emotional health
Eligibility Requirements:
- Meet essential requirements outlined in the Position Description
- Candidates must have Australian work rights