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General Insurance Claims Expert

1 week ago

Brisbane, Queensland, Australia Suncorp Full time
About the Role

This is an exciting opportunity to join Suncorp's Customer Relations team as a General Insurance Claims Expert. You will work closely with customers to resolve complaints and issues, ensuring they receive a high level of service.

Key Accountabilities
  • Facilitate timely responses to customer complaints and compliments
  • Meet regulatory and legislative requirements, including ASIC RG271 and the Insurance Contract Act
  • Accurately record and maintain customer information relevant to complaint resolution
What We Offer
  • A range of flexible working options, including hybrid working and flexible start times
  • Investment in ongoing study support and career development programs
  • Prioritization of work-life balance through our employee assistance program and dedicated employee council