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Travel Insurance Claims Officer
1 week ago
About Us:
We are a global travel insurance provider committed to delivering exceptional customer assistance. Our passion for helping customers feel safe, protected, and cared for each step of their travel journey drives everything we do.
Job Summary:
This role involves managing and processing travel insurance claims while delivering an exceptional customer experience and ensuring regulatory compliance. If you have a proven track record in claims processing and customer service, we encourage you to apply.
Key Responsibilities:
- Assess claims with accuracy, empathy, and diligence, helping customers navigate the claims process smoothly and confidently.
- Manage a portfolio of claims, prioritising your claims efficiently in accordance with the General Insurance Code of Practice (GICOP) and departmental processes.
- Provide clear, accurate, and empathetic communication to customers, both written and verbal.
- Review, assess, and process travel claims with attention to policy terms, conditions, and regulatory requirements.
- Make effective, informed decisions on claim assessments that are consistent with policy/product conditions and benefits.
What We Offer:
- Hybrid opportunities – 3 days office / 2 days WFH per week.
- Performance incentives payable on top of generous base salary.
- A supportive and collaborative work environment.
