Insurance Claims Processor
5 days ago
About This Role:
This role involves managing and processing travel insurance claims while delivering an exceptional customer experience and ensuring regulatory compliance. As a Claims Officer, you will be responsible for assessing claims with accuracy, empathy, and diligence, helping customers navigate the claims process smoothly and confidently.
Key Responsibilities:
- Assess claims with accuracy, empathy, and diligence, helping customers navigate the claims process smoothly and confidently.
- Manage a portfolio of claims, prioritising your claims efficiently in accordance with the General Insurance Code of Practice (GICOP) and departmental processes.
- Provide clear, accurate, and empathetic communication to customers, both written and verbal.
- Review, assess, and process travel claims with attention to policy terms, conditions, and regulatory requirements.
- Make effective, informed decisions on claim assessments that are consistent with policy/product conditions and benefits.
Requirements:
- 12 months+ in an Insurance or Financial Services role, with prior experience in claims processing, customer service (general/travel insurance preferred).
- Demonstrated ability to make effective decisions.
- Exceptional written and verbal communication skills, with the ability to simplify complex information and engage professionally with customers and stakeholders.
- Strong organisational skills and the ability to prioritise and adapt to a dynamic workload.
- Ability to work effectively both independently and as part of a collaborative team.
- Proficient in claims management systems and MS Office, with a strong attention to detail and accuracy.
- Familiarity with industry regulations, such as the General Insurance Code of Practice (GICOP), is highly valued.
What We Offer:
- Hybrid opportunities – 3 days office / 2 days WFH per week.
- Performance incentives payable on top of generous base salary.
- A supportive and collaborative work environment.
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