Porter/Valet

4 weeks ago


Melbourne, Victoria, Australia Marriott Full time
About W Melbourne

Located in the heart of Melbourne's CBD, W Melbourne is a luxury hotel that embodies the city's vibrant culture and style. As a Porter/Valet, you will be part of a dynamic team that delivers exceptional guest experiences and creates unforgettable moments.

Job Summary

We are seeking a highly skilled and enthusiastic Porter/Valet to join our team. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Greet and escort guests to their rooms, providing a warm and welcoming experience.
  • Open doors and assist guests/visitors entering and leaving the property, ensuring their safety and comfort.
  • Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
  • Assist guests with valet service, including safe parking and retrieving vehicles.
  • Identify and explain room features to guests, ensuring they have a seamless and enjoyable stay.
  • Transport guest luggage to and from guest rooms and/or designated bell area.
  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
  • Supply guests with directions and arrange transportation as needed.
What We Offer
  • A competitive salary and annual reviews.
  • A mentor/buddy program to support your career growth and development.
  • Opportunities for career advancement and internal transfers.
  • A prime location in Melbourne's CBD, with convenient access to public transport and parking.
  • A birthday perk, celebrating your special day with a paid day off.
  • Exclusive discounts on food and beverages at W Melbourne, plus global room night discounts.
  • Community and talent engagement opportunities, contributing to meaningful community service projects.
  • An employee referral bonus, rewarding your referrals with a bonus.
  • A work environment that is certified as a Great Place to Work, with awards for our restaurant, event spaces, and bar design.
Requirements
  • A proactive and upbeat demeanor, inspiring excellence in all interactions.
  • A keen desire to take on new challenges and grow within your career.
  • A current Victorian driver's license, essential for your role.
  • A polished professionalism, with an audacious approach to creativity and a passionate, playful spirit.

At W Melbourne, we are committed to creating a workplace that is inclusive, diverse, and empowering. We believe in hiring a diverse workforce and sustaining a people-first culture. We are an equal opportunity employer, committed to non-discrimination on any protected basis.


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