Retail Operations Development Manager
7 days ago
About Frontline Retail Northern NSW
We are among Australia's largest and most trusted retail groups, specialising in consumer electronics, home entertainment, small appliances, and white goods. Our mission is to provide our customers with the best products and services.
Key Responsibilities
- Onboarding and Induction
You will oversee and facilitate the onboarding process for new team members, ensuring they acclimate quickly and effectively.
Product Training ProgramsYou will design and lead comprehensive training sessions focused on existing and emerging product categories, equipping the sales team with in-depth product knowledge.
Customer Service ExcellenceYou will model and coach exemplary customer service standards throughout the sales process, inspiring the team to exceed customer expectations.
Training ResourcesYou will leverage all available training materials, tools, and resources to ensure the team is well-prepared and informed.
Collaborative OperationsYou will work closely with colleagues to support the smooth execution of day-to-day store operations, fostering a collaborative environment.
About the Role
This exciting role offers an opportunity to make a significant impact on our team's development and the overall customer experience. You will be responsible for driving business results through exceptional training and development programs.
Requirements
To succeed in this role, you will need excellent communication and leadership skills, as well as the ability to design and deliver engaging training programs. Experience in retail operations and management would be highly beneficial.
What We Offer
In addition to a competitive salary, we offer a range of benefits, including opportunities for professional growth and development, a supportive team environment, and a chance to work with a leading retailer in the industry.
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