Retail Operations Manager

3 weeks ago


Tamworth, New South Wales, Australia Super Retail Group Full time
Job Description

We are seeking an experienced Retail Operations Manager to join our team as a Customer Experience Specialist. This role will play a crucial part in driving our success by working closely with the management team.

About Us

We are a passionate and dedicated team that strives for excellence in customer service and sales. Our Assistant Store Managers, also known as Customer Service Managers, are leaders who guide team members to achieve exceptional results.

Your Responsibilities
  1. You will be responsible for setting goals and targets with your team and monitoring their progress on a regular basis.
  2. You will have a strong understanding of visual merchandising and work with the team to ensure the store is well-presented, tidy, and engaging for customers.
  3. You will model exceptional customer service and coach the team to deliver the same level of service.
  4. You will have the ability to resolve complaints and queries in a professional manner.
  5. You will be focused on maintaining a safe environment for our customers and team.
Requirements

To be successful in this role, you will need:

  • Experience in retail operations and leadership.
  • A strong understanding of visual merchandising and fashion/apparel.
  • Excellent communication and coaching skills.
  • The ability to work effectively in a fast-paced environment.
  • A commitment to delivering exceptional customer service.
Estimated Salary

The estimated annual salary for this role is $65,000-$85,000 depending on experience.



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