Automotive Technical Support Specialist

1 week ago

Canberra, ACT, Australia beBeeCustomerService Full time $55,000 - $95,000
Job Title: Automotive Parts Interpreter

This role involves providing technical product support and imparting knowledge to assist our customers.

Key Responsibilities:

  • Offer expert automotive parts/mechanical knowledge to trade and retail customers
  • Bairstow customer relationships based on trust and reliability
  • Utilize up-to-date product information and knowledge to maximize sales and resolve issues efficiently
  • Prioritize providing genuine service, ensuring lasting impressions and memorable experiences for clients
  • Thrives in a fast-paced phone-based customer service environment
  • Maintains a high level of safety awareness and strives to create a safe working environment for colleagues, customers, and self

About You:

  • Emphasizes the importance of a safety mindset and contributing to a secure work environment
  • Demonstrates hands-on experience with automotive parts or mechanics
  • Exhibits strong customer service skills, preferably with some sales background
  • Comfortable sharing knowledge and able to communicate complex concepts in both technical and non-technical terms
  • A natural problem solver with a solutions-focused approach
  • Familiarity with computer software applications
  • A proactive team player who can also work independently
  • Flexibility to work an agreed schedule and adapt to changing needs as required
  • Holds a valid driver's license (manual preferred)

Please note that this position may require physical demands such as lifting, bending, climbing, and safe driving practices.

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