Technical Support Specialist Part-Time

2 weeks ago

Sydney, New South Wales, Australia beBeeSupport Full time $64,000 - $96,000

**Job Summary:**

The role of a technical support specialist involves providing assistance to employees with technical inquiries and issues.

Key Responsibilities:

  • Offer guidance to employees to resolve technical enquiries without escalation.
  • Process work items for access to IT systems, warranty claims, and service calls in an efficient manner.
  • Ensure adherence to policies, procedures, and processes to guarantee accurate information is provided.
  • Respond to client questions, clarify issues, and address follow-up calls.

This part-time position will primarily cover morning call periods, with the majority working remotely from home in Parramatta.

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