Venue Operations Manager

6 days ago

Gold Coast, Queensland, Australia Ennismore Full time

Job Title: Venue Operations Manager

Job Summary:

We are seeking a highly skilled and experienced Venue Operations Manager to join our team at Ennismore. As a Venue Operations Manager, you will be responsible for overseeing all aspects of venue operations, including team management, guest service, financial performance, and adherence to health and safety standards.

Key Responsibilities:

  • Oversee the setup, execution, and breakdown of front-of-house operations, ensuring all logistics are handled smoothly.
  • Coordinate with internal departments such as catering, housekeeping, and audiovisual to ensure seamless service delivery.
  • Exceed guest expectations by delivering personalized and professional service to clients and guests.
  • Address any issues or concerns promptly and effectively, ensuring a positive event experience.
  • Gather feedback from clients and guests to continuously improve event services and offerings.
  • Develop and implement a comprehensive event strategy that aligns with the hotel's brand and business goals.
  • Identify and establish partnerships with local vendors, suppliers, and event planners to enhance service offerings.
  • Manage daily restaurant operations, including opening and closing procedures.
  • Analyze and forecast future activity and implement activations to fill revenue opportunities and effectively yield to ensure the greatest profit possible when booking all function spaces and accommodation.
  • Monitor financial performance, analyzing reports to track revenue, costs, and profitability in tight collaboration with the Hotel's F&B Management.
  • Recruit, train, lead, and support the front-of-house team members, fostering a culture of excellence and collaboration.

Requirements:

  • Proven experience in restaurant management, with a strong track record in a similar role.
  • Excellent organizational and project management skills, with the ability to manage multiple events simultaneously.
  • Strong leadership and team management abilities, with a passion for developing and motivating staff.
  • Outstanding communication and interpersonal skills, with a focus on delivering exceptional guest experiences.
  • Proficiency in restaurant management software and tools, as well as standard Microsoft Office applications.
  • Ability to work effectively in a fast-paced, pre-opening environment, adapting to evolving needs and challenges.
  • Relevant qualifications, such as Queensland RMLV/RSA and First Aid, are desirable.
  • Must have full Australian working rights.

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