Exceptional Customer Service Professional Wanted
6 days ago
We are seeking an exceptional Customer Service Representative to join our team.
The ideal candidate will be a highly skilled communicator, able to effectively manage customer interactions and provide solutions to their needs.
Key Responsibilities:
- Provide exceptional customer service through multiple communication channels, including phone, email, and in-person interactions.
- Analyse customer service needs and communicate with internal stakeholders to resolve issues.
- Liaise with sales, finance, and logistics teams to provide internal support and facilitate sales.
- Develop and maintain strong relationships with customers and internal stakeholders.
- Secure and renew orders, determine prices within guidelines, arrange delivery dates, and other matters to facilitate sales.
- Ensure customer orders are dealt with promptly, advise customers of stock shortages where appropriate, and ensure invoicing detail and content are accurate.
About the Role:
This is an excellent opportunity for a customer-focused individual to take on a challenging role and make a real difference in our customers' experiences.
What You'll Need:
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and prioritise tasks effectively.
- Strong analytical and problem-solving skills.
- Ability to build strong relationships with customers and internal stakeholders.
What We Offer:
In return for your hard work and dedication, we offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.
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