Exceptional Customer Service Professional Wanted
4 days ago
Job Opportunity: Customer Experience Lead
- We are seeking an experienced professional to lead our customer service team in providing exceptional support to both customers and colleagues.
- This role requires strong communication skills, the ability to guide customers through their employment journey, and resolve any objections or issues that may arise.
- In addition, you will be responsible for administering full support, researching services, managing appointment scheduling, and supporting customer activities.
About the Role
The Customer Experience Consultant plays a critical part in our organization by leading from the front in delivering excellent customer service and administrative support. You will work closely with customers and colleagues to ensure their needs are met.
Key Responsibilities:
- Guide customers through their employment journey.
- Overcome customer objections and issues.
- Provide full administrative support.
- Research other services.
- Manage appointment scheduling.
- Support customer activities, including resume updates and referrals administration.
What We Offer
In return for your expertise and dedication, you will enjoy a range of benefits, including salary packaging, employee assistance programs, in-house learning and development opportunities, and paid parental leave. Our workplace culture values diversity, equity, and human rights, and we respect and value the contribution of people from all cultures and backgrounds.
Why This Job is Right For You
If you are passionate about delivering exceptional customer experiences and have a strong desire to make a difference, this role may be perfect for you. As a member of our team, you will have the opportunity to grow and develop your skills while working in a dynamic and supportive environment.
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