Service Operations Analyst

1 week ago


Brisbane, Queensland, Australia The Star Entertainment Group Full time
About The Star Entertainment Group

The Star Entertainment Group is a leading provider of entertainment, gaming, and leisure experiences in Australia. Our purpose is to create fun at trusted destinations, and we aim to deliver sustainable outcomes for our guests, team members, and shareholders.

Job Summary

We are seeking a highly skilled Service Operations Analyst to join our IT Operations team. As a key member of our team, you will be responsible for ensuring the availability and performance of our IT systems and services, providing exceptional customer service, and collaborating with cross-functional teams to drive business outcomes.

Key Responsibilities
  • Monitor and maintain the availability and performance of our IT systems and services, identifying and resolving issues in a timely manner.
  • Provide 24/7 support to internal and external clients, ensuring prompt and effective resolution of incidents and requests.
  • Collaborate with cross-functional teams to drive business outcomes, including IT, operations, and customer service.
  • Develop and maintain technical documentation, ensuring accuracy and completeness.
  • Participate in the development and implementation of IT strategies and initiatives, ensuring alignment with business objectives.
Requirements
  • Minimum one year of experience in IT operations, with a focus on service management and customer service.
  • Strong technical skills, including knowledge of IT service management frameworks and tools.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Ability to work in a fast-paced environment, with a focus on delivering high-quality results under pressure.
What We Offer
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, including comprehensive health insurance and retirement savings plan.
  • Flexible working arrangements, including remote work options and flexible hours.
  • Opportunities for professional development, including training and education programs.
  • A collaborative and inclusive work environment, with a focus on diversity, equity, and inclusion.


  • Brisbane, Queensland, Australia The Star Entertainment Group Full time

    {"title": "Service Operations Analyst - IT Operations", "content": "Job SummaryWe are seeking a highly skilled Service Operations Analyst to join our IT Operations team at The Star Entertainment Group. As a key member of our team, you will be responsible for ensuring the availability and performance of our IT systems and services, providing exceptional...

  • Financial Analyst

    1 day ago


    Brisbane, Queensland, Australia Fitzroy Mining Operations Full time

    {"About the Role": "Key ResponsibilitiesAs a Finance Analyst at Fitzroy Mining Operations, you will be responsible for developing and maintaining corporate financial models for individual operations and the wider group. You will also improve corporate models, liaise with external parties, and contribute to monthly, quarterly, and annual production and...


  • Brisbane, Queensland, Australia The Star Entertainment Group Full time

    {"title": "Service Operations Analyst - IT Operations", "subtitle": "Join Our Team", "content": "At The Star Entertainment Group, we're committed to creating fun at trusted destinations. As a Service Operations Analyst - IT Operations, you'll play a pivotal role in ensuring our systems are monitored and maintained for our internal and external clients.With a...


  • Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time

    About the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at Queensland Fire and Emergency Services. As a Service Desk Analyst, you will be responsible for providing timely and quality ICT service desk support services for departmental and/or operational staff and volunteers.Key ResponsibilitiesProvide Tier 1...


  • Brisbane, Queensland, Australia The Star Entertainment Group Full time

    {"title": "Senior Service Operations Analyst", "description": "About the RoleWe are seeking a highly skilled Senior Service Operations Analyst to join our team at The Star Entertainment Group. As a key member of our Service Operations team, you will play a critical role in ensuring the smooth operation of our enterprise systems and applications.Key...


  • Brisbane, Queensland, Australia The Star Ent Group Full time

    Job SummaryWe are seeking a highly skilled Senior Service Operations Analyst to join our IT Operations team at The Star Entertainment Group. As a key member of our team, you will be responsible for providing 24x7 enterprise monitoring across our properties and key business systems, applications, and services to ensure maximum uptime.Key...


  • Brisbane, Queensland, Australia Acord (association For Cooperative Operations Research And Development) Full time

    About the RoleWe are seeking a highly skilled and experienced financial analyst to join our team at Acord (Association For Cooperative Operations Research And Development). As an Experienced Financial Analyst, you will play a key role in helping us design and develop game-changing solutions for our external clients.Key ResponsibilitiesCombine your accounting...


  • Brisbane, Queensland, Australia The Star Entertainment Group Full time

    About The Star Entertainment GroupWe are a leading integrated resort company in Australia, committed to creating fun and memorable experiences for our guests. Our mission is to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.Job SummaryWe are seeking a Senior Service Operations Analyst to join our IT Operations team....


  • Brisbane, Queensland, Australia Acord (association For Cooperative Operations Research And Development) Full time

    About the RoleWe are seeking a highly skilled Senior Business Analyst to join our team at Acord (Association for Cooperative Operations Research and Development). As a Senior Business Analyst, you will play a critical role in helping us design and develop game-changing solutions for our external clients.Key ResponsibilitiesLead engagements and craft...


  • Brisbane, Queensland, Australia The Star Ent Group Full time

    Job SummaryWe are seeking a highly skilled IT Operations Analyst to join our team at The Star Entertainment Group. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our IT systems and services.Key ResponsibilitiesMonitor and maintain the availability and performance of our IT systems and services.Provide...


  • Brisbane, Queensland, Australia Great Southern Bank (Formerly CUA) Full time

    About the RoleWe are seeking a highly skilled Business Operations Analyst to join our team at Great Southern Bank (Formerly CUA). As a Business Operations Analyst, you will play a key role in strengthening front-line accountability for risk management, providing thought leadership, advice, and challenge in the management of risks, obligations, and...


  • Brisbane, Queensland, Australia Randstad Full time

    {"title": "Service Desk Analyst", "content": "Service Desk AnalystRandstad is seeking a skilled Service Desk Analyst to join our team in Brisbane. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, resolving issues, and maintaining a positive customer experience.Key Responsibilities:Provide level 2 support...


  • Brisbane, Queensland, Australia Talenza Pty Limited. Full time

    About the RoleWe are seeking a highly skilled Cybersecurity Operations Center Analyst to join our team at Talenza Pty Limited. As a key member of our Cyber Defense team, you will play a critical role in ensuring the security and integrity of our clients' networks and systems.Key ResponsibilitiesAct as an escalation point for Tier 1 and 2 analysts, providing...


  • Brisbane, Queensland, Australia The Star Entertainment Group Full time

    {"title": "Senior Service Operations Analyst", "description": "About the RoleWe are seeking a highly skilled Senior Service Operations Analyst to join our team at The Star Entertainment Group. As a key member of our IT operations team, you will be responsible for providing 24x7 enterprise monitoring across our properties and key business systems,...


  • Brisbane, Queensland, Australia Southern Cross Care Queensland Full time

    About the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at Southern Cross Care Queensland. As a key member of our ICT team, you will play a critical role in ensuring the smooth operation of our IT systems and applications, resolving technical issues, and providing exceptional customer service.Key...


  • Brisbane, Queensland, Australia Virgin Australia Full time

    {"title": "Operations Planning and Performance Analyst", "description": "Unlock Operational ExcellenceVirgin Australia is seeking a skilled Operations Planning and Performance Analyst to join our team. As a key member of our Operations Planning and Performance team, you will play a critical role in developing and evolving a suite of operational performance...


  • Brisbane, Queensland, Australia Woolworths Group Full time

    About the RoleWe are seeking a highly skilled Business Operations Analyst to join our team at Woolworths Group. As a key member of our supply chain team, you will play a critical role in driving financial performance and supporting business growth.Key ResponsibilitiesFinancial Analysis and Reporting: Provide timely and insightful financial reporting and...


  • Brisbane, Queensland, Australia Recruitment Hive Full time

    Job DescriptionWe are seeking an experienced Cyber Security Operations Analyst to join our team at Recruitment Hive.Key Responsibilities:Provide technical guidance and direction as a Cyber Security Subject Matter Expert.Implement essential security controls and enhance maturity.Collaborate with the site monitoring and reliability team to mature the incident...


  • Brisbane, Queensland, Australia Woolworths Limited Full time

    About the RoleWe are seeking a highly skilled Business Operations Analyst to join our team at Woolworths Limited. As a key member of our finance and administration department, you will play a pivotal role in supporting our QLD Primary Connect supply chain.Key ResponsibilitiesProvide financial performance management through guidance and collaboration with our...


  • Brisbane, Queensland, Australia Woolworths Group Full time

    About the RoleThe Business Operations Analyst will play a pivotal role in supporting the QLD Primary Connect supply chain by providing financial insights and analysis. This role will be responsible for creating sustainable value through independent E2E perspective and partnering to enable better decisions.Key ResponsibilitiesQuantify risks & mitigations...