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Senior IT Operations Analyst
2 months ago
We are seeking a highly skilled Senior Service Operations Analyst to join our team at The Star Entertainment Group. As a key member of our IT operations team, you will be responsible for providing 24x7 enterprise monitoring across our properties and key business systems, applications, and services to ensure maximum uptime.
Key Responsibilities- Perform planned/scheduled tasks as part of change requests, including monthly patching of servers, stopping/starting of services, and troubleshooting.
- Provide first and second-level support and guidance to resolve incidents at first contact.
- Maintain quality standards and service level commitments according to business requirements and expectations.
- Proactively monitor and correctly use the Service-Now tool to manage incidents, changes, and requests.
- A strong customer service focus with a realistic viewpoint on timeframes and limitations of the environment.
- Demonstrated experience in the support of high-performing and highly available systems is desired.
- Ability to work under dynamic work environments.
- An IT degree is desired but not essential.
You are a driven IT professional who exercises substantial personal responsibility and autonomy by planning your own work to meet given objectives and processes. You have strong mentorship skills and lead by example to create a positive environment within your team. You possess a strong work ethic, understand the importance of accountability, and have superb written and verbal communication skills.
What We Can Offer- Flexible working arrangements.
- Discounted parking available in the city.
- Up to 30% discounts across award-winning restaurants and accommodation.
- Supportive leadership team.
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+.
- Paid training, ongoing career development opportunities.
- Opportunity to work with elite professionals and assets.
Each team member is expected to champion The Star's Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star's culture. Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognize the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.
The Star is a WGEA Employee of Citation for Gender Equality holder and is recognized with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
It's your time to SHINE
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