Experience Manager for Public Libraries

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $48,030 - $83,700
Job Title: Customer Experience Librarian

We are seeking a skilled and experienced customer experience librarian to provide leadership and support to staff, supervising the operation of Library and Learning Hub sites.

The successful candidate will be responsible for ensuring optimal standards of customer service, presentation, and operation, and creating a welcoming experience for customers.

  • Lead staff in delivering high-quality customer service at Council library facilities.
  • Act as shift supervisor of a Library and Learning Hub site, ensuring optimal standards of customer service, presentation, and operation.
  • Create a welcoming experience by engaging with customers throughout the library, joining and inducting new library members, and providing tours of library facilities.
  • Participate in rostered library customer service shifts at library facilities or outreach points and proactively engage with customers to maximize their use of resources, equipment, technology, and online platforms.
About You:

To be successful in this role, you will need to have a tertiary qualification acceptable for professional membership of the Australian Library and Information Association, together with public library experience.

You should also have experience working directly with people to inform, develop, and support their learning and reading needs, and be able to obtain an Employee Working with Children Check.

Culture and Values:

Melton City Council values diversity and inclusion and is committed to creating a work environment that is accessible to all.

Our organisational values represent us as an established growth Council, and the values are reflected in everything we do; our decision-making, actions, and service provision to the community.

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