Customer Experience Library Engagement Officer

Connected Libraries is seeking a highly motivated and driven Customer Experience Library Engagement Officer to join our growing team. This part-time permanent position is a fantastic opportunity to expand your skills in both Adult and Children & Youth Programming, and further develop your experience in delivering high-quality customer experience in a fast-paced and dynamic library service. You will be working across multiple Connected Libraries locations within the City of Casey, contributing to innovative services that make a real impact in the community. If you're passionate about libraries, thrive in a fast-paced environment, and believe in the power of libraries to transform lives, this opportunity is for you

About us

Connected Libraries are in the City of Casey which is one of Victoria's largest, fastest growing and most diverse municipalities. We operate five Libraries, a Library Lounge located in Cranbourne West and three sets of 24/7 library lockers. We have an additional Library Lounge service opening in Clyde Township early next year and this position will be part of this exciting new project.  We deliver services for the more than 400,000 residents who call Casey home.

About the Role

As Customer Experience Library Engagement Officer, you'll be responsible for:

• Provide excellent friendly, approachable and efficient customer service
• Developing, delivering and evaluating, community focused programs for all ages
• Provide leadership and oversee effective operations as and when required

Key Selection Criteria

• Post-trade or other post-secondary qualification is required
• Knowledge and skills gained through on-the-job training commensurate with the requirements of the role
• Proven planning skills to assist with the development of new community programs
• Proven experience facilitating programs for all ages either in public libraries or in a teaching capacity
• Ideally proven supervisory skills to undertake supervisory responsibilities as required
• High level of quality, organisational and time management skills
• Able to work independently and contribute as part of a team to meet organisational strategic outcomes and provide quality service delivery with strong customer service focus
• Well-developed interpersonal and communication skills with the ability to communicate with all ages across all areas of our community and ability to manage conflict
• Hands on information technology and problem-solving skills for a range of information technology and software tools
• Proven ability to effectively and efficiently provide quality customer service
• Driver's licence is essential
• Working with Children Check

For a full copy of the position description visit

Why Join Us?

At Connected Libraries, we are much more than a book-lending service. We create inclusive spaces, spark curiosity, and connect our community to lifelong learning.  You'll be part of a network of professionals dedicated to supporting the Victorian Public Library Sector, delivering service excellence and providing professional development.

As part of our team, you'll enjoy:

• Attractive remuneration and employee benefits
• Access to professional development and training.
• A supportive and collaborative work culture that inspires innovation and discovery
• The opportunity to make a meaningful difference to the lives of our community

Hours

• Monday 1.15pm-9.15pm at Bunjil Place Library
• Tuesday 9.00am-5.00pm at Clyde Township Library Lounge
• Wednesday 7 hours relief shift at various branches
• Friday 9.00am-5.00pm at Clyde Township Library Lounge
• Rostered Weekends - 1 Saturday in 4 and 1 Sunday in 8

Excited?

If this sounds like you and you share in our vision to have an impact, please view the position description and get your application in today.  We can't wait to hear from you.

How to apply?

• To apply visit our website
• Do not apply directly through Seek, any applications received through Seek will not be considered.
• When applying through our website you will be required to address the key selection criteria and upload your resume.
• Applications close 2nd October 2025 at 5pm
• If you require any further information please contact us via

At Connected Libraries we embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Connected Libraries will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.

Connected Libraries is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.