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Senior Team Leader

2 months ago

Mascot, Australia KONE Full time
About the Role

We are seeking an experienced Senior Team Leader - Customer Solutions Engineer to join our team in Mascot, NSW.

Key Responsibilities
  • Lead and coach the CSE team, manage the performance of the team
  • Drive a team culture with direct reports
  • Work closely with regional functions and management (sales and operations)
  • Involvement in monthly FCST discussions to understand workload and business expectations
  • Facilitate weekly team huddles and meetings to drive team activity
  • Work with other Engineering Team Leaders from other regions to share/gain best practice and enables consistent behaviour & workflow
  • Work with area and global stakeholders and delivers ideas/feedback to drive change to improve frontline activity
  • Drive the team to provide support across all business lines through an agile way of working
  • Look at Lean ways of working within what we do:
    • Remove waste
    • Add customer value
    • Streamline uninterrupted workflow
    • Strive for continuous improvement
  • Understand and work with Australian Standards or any other local regulations to complete design work or registrations
Requirements
  • Minimum Bachelor's degree in Engineering or another relevant field, or several years' experience in elevator business field operations
  • Experience in working within the Vertical Transport Industry in a similar role highly desirable
  • Ability to engage stakeholders with Strong Communication skills
  • Good knowledge of solution-related norms and standards
  • Good engineering tool skills e.g. CAD and BIM skills
  • Good knowledge of solutions
  • Basic knowledge of competitors' technical solutions (desired)
  • Good understanding on supply operations
About KONE

KONE is a leading global provider of elevator and escalator solutions. We are committed to innovation and customer satisfaction, and we offer a range of career opportunities for talented individuals.

At KONE, we believe in creating a flexible and inclusive work environment that supports the well-being of our employees. We offer a range of benefits and programs to support our employees' physical and mental health, as well as their career development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have a strong background in engineering or a related field, we encourage you to apply for this exciting opportunity.