Applications Support Team Leader

5 months ago

Mascot, Australia Coates Full time

**About us**

You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.

We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability, and growth.

At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options, and a positive team environment to help you build your career from the ground up or take it to the next level.

**Your new role awaits**

**A typical day for you**
- Driving KPIs and team growth through mentoring, coaching, and leadership
- Prioritising support tickets and triage of critical requests
- Escalating issues that cannot be handled internally to vendors
- Deploying hotfixes and updates
- Communicating updates to affected stakeholders

**What you’ll bring to the role**
- A history of effectively reducing ticket workloads
- Familiarity with Jira Service Desk or other ticket management systems
- Working knowledge of ITIL or ITSM principles will be beneficial
- Experience providing support for Microsoft 365, MS Dynamics, Teams, SharePoint

It would also beneficial if you have experience with Baseplan, ABBYY, or Transport Management Systems, but this is not essential.

**What you’ll get in return**

As part of our team, you’ll enjoy a range of perks and benefits including:

- ** Excellent salary package**:

- ** Permanent full-time position**:

- **Work from home 2 days per week**:

- ** Easy access to public transport**:

- Employee benefits program - access to retailer discounts and more
- Training to equip you for success and drive your career forward
- Extra leave purchase program
- Discounted hire equipment
- Novated leasing and salary sacrifice
- Employee Assistance Program (EAP)
- Volunteering opportunities through the Coates Foundation

**Why Coates?**

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.

Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

And to deliver on our wider people and planet responsibilities, we’re committed to achieving net-zero greenhouse gas emissions and supporting our national charities and local communities through the Coates Foundation.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. **Equipped for you

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