Retail Sales and Customer Experience Manager

2 days ago

Albury City Council, Australia beBeeCustomer Full time $60,000 - $80,000
Customer Service Leader

The role of Customer Service Leader is crucial in driving sales results and creating a vibrant, customer-focused environment. This leadership position requires a fashion-forward individual to inspire and motivate their team to deliver exceptional customer experiences.

Key Responsibilities:
  • Inspire and coach the team to deliver exceptional customer experiences that reflect our brand values.
  • Drive store performance by achieving sales targets and KPIs while keeping the store atmosphere fun and energetic.
  • Lead day-to-day operations and ensure stock is beautifully presented and well-managed – always on-brand and on-point.
  • Champion Lovisa's 10 + 1 Culture Commitments and foster a strong team connection.
  • Provide ongoing development and training to elevate your team's skills and confidence.
  • Maintain visual excellence with engaging merchandising that showcases the latest jewellery trends and captures customer attention.
What We're Looking For

We seek a leader who embodies the following qualities:

  • Leadership with Style You're fashion-focused with a strong ability to inspire and motivate your team to deliver on-trend customer experiences.
  • A Can-Do Attitude You're confident managing operations, driving results, and creating a positive team culture through action and example.
  • Customer First Mindset You go above and beyond to create unforgettable in-store experiences where every customer feels seen, supported, and stylish.
  • Drive to Succeed You thrive on achieving sales targets, creating an engaging store atmosphere, and leading your team to success.

This opportunity offers endless possibilities for passionate individuals looking to build a career in fashion retail and contribute to something bigger. Join us in redefining the world of jewelry – making it stylish, affordable, and accessible.

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