Operational Training Specialist
3 days ago
Job Overview
\We are seeking an experienced professional to fill the role of Standards and Training Manager. The successful candidate will be responsible for defining, maintaining, and assuring standards by which our operational staff are trained and supported to perform their roles effectively and safely.
\Key Responsibilities:
\- Maintain our Training Platform (MLZ) with accurate documentation of all training\
- Coordinate national training and facilitation calendar\
- Design new Standard Operating Procedures (SOPs) and Work Orders (WOs)\
- Set standards of operational training for all frontline roles and develop competency assessment tools\
- Determine training delivery methods and assessment record management tools\
- Collaborate with HSE, Food Safety, WFP and P&C teams on meeting compliance goals and focusing on continuous improvement\
- Support and mentor the Corporate SAT team to build and develop best practices\
- Monitor and evaluate training effectiveness and maintain training compliance\
- Influence partner Airline customers to streamline training requirements\
- Ensure regular review and optimisation of current training systems\
- Identify and build career pathways for frontline staff through internal development opportunities
Requirements
\- Demonstrated success in a similar role (multi-city or national ideal)\
- Relevant tertiary qualifications in HR, Training, Course Writing etc.\
- Well-developed report writing and presentation skills to C-Level\
- Demonstrated skills and achievements in project management\
- Experience in working with and influencing a diverse group of stakeholders\
- Display business and industry acumen\
- Competent in documentation and records management using MS Office Suite\
- Strong communication (written and verbal) and influencing skills
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