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About Us
QantasLink is a network of regional airlines that connects passengers across Australia. We operate as an end-to-end airline, harnessing our partnerships to provide meaningful career paths for our people.
Key Responsibilities
You will lead our QantasLink Customer Service Supervisors and Agents, ensuring the delivery of exceptional service. Key responsibilities include managing team performance, being an escalation point for on-shift issues, supporting individual growth, overseeing recruitment, rosters, attendance, and handling disciplinary matters.
Requirements
The ideal candidate will possess strong people management skills, be committed to developing a motivated team, and maintain open communication to ensure staff feel valued and appreciated. You'll have strong leadership skills, including performance management, coaching, and team development, as well as experience managing large teams in operational environments.
Benefits
As part of the Qantas Group, you'll enjoy amazing benefits that extend well beyond travel. These include heavily discounted air travel within Australia and globally, flexible leave options, and access to thousands of rewards through our partnerships. You'll also have support for your wellbeing, whether it's learning to better support mental health or having a tailored nutrition plan.
