Customer Service Team Lead

6 days ago


Brisbane, Queensland, Australia LifeFlight Australia Limited Full time

Fitness Cartel Australia is a dynamic and rapidly expanding brand with plans to open 60+ health clubs by 2029.

About the Role

As a Customer Service Team Lead, you will be responsible for managing the customer service delivery to our members & overseeing the reception team. You will assist member enquiries with your heartfelt professional service, providing every person who calls Fitness Cartel or walks through our doors, with electric experiences with every interaction.

Main Responsibilities
  • Manage the reception desk, providing excellent customer service and support to all members.
  • Supervise the Reception team, providing training for new employees & ongoing support.
  • Work with the Reception team to meet and exceed customer service targets and other KPIs.
  • Answer calls, handle queries & support members who provide feedback.
  • Maintain venue cleanliness ensuring the reception / café area is always neat & tidy.
Requirements
  • 3+ Years of previous customer service supervisory experience with excellent communication skills.
  • Financially driven with a natural drive to achieve individual targets and team goals.
  • Experience in a KPI-driven environment.
  • Able to build rapport with people from varied walks of life, and a desire to assist people succeed with their goals.
What We Offer
  • A Thriving Culture: Be part of the fitness industry's most exciting and rapidly expanding brand.
  • Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
  • FREE gym membership to all Fitness Cartel locations.


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