Field Service Technician
1 month ago
Job Summary
Cummins is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for diagnosing and completing less complex repairs to engines at the customer's site.
Key Responsibilities
- Engage customers in a courteous and professional manner.
- Anticipate and ensure prompt and efficient attention to customer needs.
- Apply the use of specialized tools and follow documented procedures and policies to diagnose and complete less complex repairs.
- Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
- Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
- Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
- Identify additional service opportunities with customer.
- Complete training in line with skill and business requirements.
- Maintain service vehicle and tools for cleanliness and proper operation.
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Requirements
- Apprentice Trained Engine Technician (Preferred)
- Vocational diploma from relevant technical institution
- Locally valid driving permit
- This position may require licensing for compliance with export controls or sanctions regulations.
- Basic level field service work experience
- Intermediate level knowledge of and/or experience with engine products
- Customer service experience
Qualifications
- Darwin Field Service Technician
- Australia Heavy Commercial, Mobile Plant or equivalent certificate required
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