Engine Field Service Specialist

1 month ago


East Arm, Australia Cummins Full time
About the Role

We are seeking a skilled Engine Field Service Technician to join our team in Australia. As an experienced professional, you will be responsible for diagnosing and completing less complex repairs to engines at customer sites.

Key Responsibilities:

  • Engage with customers in a courteous and professional manner to anticipate and ensure prompt attention to their needs.
  • Apply specialized tools and follow documented procedures to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
  • Perform preventative maintenance activities as per schedules and standards on engine and related components in the field.

You will also be responsible for escalating unresolved issues to more experienced technicians and/or supervisors, completing required documentation, and identifying additional service opportunities with customers.

Competencies

  • Communicate effectively by developing and delivering multi-mode communications that convey a clear understanding of unique customer needs.
  • Focus on customers by building strong relationships and delivering customer-centric solutions.
  • Develop talent by training people to meet both career goals and organizational objectives.
  • Manage complexity by making sense of high-quantity and sometimes contradictory information to effectively solve problems.
  • Show self-development by actively seeking new ways to grow and be challenged using formal and informal development channels.

Requirements

  • An Australian Heavy Commercial, Mobile Plant or equivalent certificate is required.
  • Apprentice-trained engine technician (preferred).
  • Vocational diploma from relevant technical institution.
  • Locally valid driving permit.

This position may require licensing for compliance with export controls or sanctions regulations.

The estimated salary range for this role is $80,000 - $120,000 per year, depending on experience and qualifications.



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