Building Support Coordinator

7 days ago

Sydney, New South Wales, Australia South Australia Full time
Building Support Coordinator

Join Metricon Homes, Australia's largest home builder, in our Parkside office-based role. As a Building Support Coordinator, you will play a pivotal customer contact role in a customer-focused, time-critical working environment.

Key Responsibilities:
  • Proactively manage customer expectations by ensuring regular updates on the status of their home during the building process.
  • Effectively communicate and maintain the professional link between Metricon clients and site personnel to ensure feedback and resolution.
  • Maintain customer files with relevant contract, variations, and other required documentation.
  • Create workflow, complete tasks as they arise, and provide all relevant documentation, including compliance certificates.
  • Coordinate the installation of gas lines/meters with authorities using CPT reports and electricity disconnections with service providers upon settlement.
  • Ensure all information kept in the database is correct and up-to-date (client details).
  • Complete and manage data entry and report compilation.
  • Maintain and develop thorough knowledge of Metricon products, services, and processes to confidently interact with clients.
What We Offer:
  • Ongoing learning and development opportunities to build your skills and reach your potential.
  • Clickhome Database training through your Team Leader.
  • A competitive salary and salary package opportunities.
  • Attractive housing discounts on our award-winning homes.
  • Physical fitness, free flu vaccinations, nutrition, and mental well-being programs.
  • 24/7 access to our LifeWorks confidential support program.
  • Exclusive access to building discounts, supplier/trade discounts, and retail discounts with big name brands.
Requirements:
  • Experience in a customer-focused role with conflict and problem management focus.
  • Able to read plans and knowledge of contracts an advantage or built a home before.
  • Proven ability to work in a pivotal customer contact role in a customer-focused, time-critical working environment.
  • Highly organised – ability to multi-task and deal with a variety of activities.
  • Highly developed interpersonal and communication skills.
  • Proven ability to work in a positive and professional manner in a goal-oriented environment.
  • Intermediate Microsoft WORD, EXCEL, and OUTLOOK computer skills.
  • Some experience in using database systems is an added advantage.

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