Service Operations Manager

3 days ago


Brisbane, Queensland, Australia SiteForce Recruitment Pty Ltd Full time
About the Role

We are seeking an experienced and dedicated Service Operations Manager / Supervisor with trade qualifications to lead our breakdown and service team, working with a diverse client base split between residential and commercial projects. This role offers a fantastic opportunity to transition into a Branch Manager position for the right individual.

Key Responsibilities
  • Provide frontline technical support to field staff, ensuring seamless service delivery and resolving any technical issues promptly.
  • Review field reports before invoicing and quoting, maintaining accurate records and ensuring compliance with company policies.
  • Train, mentor, and maintain quality control among technical staff, fostering a culture of excellence and continuous improvement.
  • Perform occasional hands-on work for urgent tasks and junior staff training, demonstrating expertise and leadership.
  • Identify and implement process improvements, streamlining operations and enhancing efficiency.
Requirements
  • Proven experience as a Service Supervisor or Manager, with a strong track record of leadership and technical expertise.
  • Trade qualifications with strong organizational skills and a desire to move into management, driving business growth and success.
  • Experience as a business owner focused on customer service and project management, with a potential opportunity to acquire an existing customer base.
Selection Criteria
  • Trade-qualified Refrigeration Mechanic with at least 5 years of experience, with a strong understanding of technical operations.
  • Restricted Electrical Licence (advantageous), demonstrating a broad range of technical skills.
  • Basic knowledge of Excel and Word, with an interest in leveraging IT for business efficiency and productivity.
  • Strong written communication skills, with the ability to craft compelling reports and proposals.
  • Excellent customer service skills, with the ability to build effective relationships both internally and externally.
  • Positive and proactive, with the ability to multitask and prioritize tasks effectively.
  • Attention to detail and able to perform well under pressure, maintaining a high level of professionalism.
  • Current and valid driver's license, with a clean driving record.


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