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Premium Customer Service Specialist

3 weeks ago

Melbourne, Victoria, Australia beBeeValet Full time $60,000 - $90,000
About Our Valet Concierge Role">">

This dynamic opportunity is perfect for individuals who thrive in a premium environment, delivering exceptional customer experiences that leave lasting impressions. As our Valet Concierge, you will be the face of our high-end service, ensuring every customer's arrival and departure experience is nothing short of exceptional.

Our ideal candidate will have a genuine passion for providing excellent customer service and possess strong interpersonal and communication skills. Previous customer experience and a full manual VIC Drivers Licence are also essential requirements.

Key Responsibilities:
  • Greet customers with a warm welcome and provide professional valet services.
  • Attend to customer needs, ensuring a positive and memorable experience is provided.
  • Provide high-level knowledge of the airport precinct to answer customers' queries regarding airport amenities and other available services.
  • Collect and accurately label keys belonging to customers to ensure efficient and effective return of vehicle.
  • Safely park and retrieve customer vehicles.
  • Organise and file paperwork relating to customers' vehicles and daily transactions.
  • Ensure all company policies and procedures are adhered to.
Required Skills and Qualifications:
  • Previous customer experience.
  • A genuine passion for providing excellent customer service.
  • Full manual VIC Drivers Licence and a clean driving record.
  • Strong interpersonal and communication skills.
  • Team-focused and flexible.
Benefits:
  • Access to airport car parking 24 hours/365 days a year for both business and personal use.
  • Access to hotel discounts and free membership to state-of-the-art health club.
  • Airport Holiday, an additional day of leave.
  • Wellness Day, a further additional day of leave.