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Hotel Operations Manager

1 month ago

Hervey Bay, Australia Oaks Hotels Full time

We are seeking a highly skilled and experienced Hotel Manager to lead our team at Oaks Hervey Bay Resort and Spa. As a key member of our management team, you will be responsible for the day-to-day profitability, presentation, and operation of the hotel, including front office, maintenance, and housekeeping.

The successful candidate will have a proven track record of maintaining excellent product and service standards while maximizing revenue and minimizing expenses. You will also have a strong commitment to continuous improvement and learning, as well as effective verbal, written, and interpersonal communication skills.

Key Responsibilities:

  • Manage the day-to-day profitability, presentation, and operation of the hotel
  • Develop and implement strategic revenue plans for the business
  • Identify key areas for improvement across the business and develop strategic procedures for improvement
  • Manage, lead, and motivate staff to ensure a high-performing team culture is maintained
  • Accountable for body corporate and guest relationships within the property, ensuring effective and professional communication at all times

Qualifications:

  • Demonstrated operational and financial management experience within a hotel environment
  • Strategic business acumen and commercial business knowledge
  • A proven track record of maintaining excellent product and service standards while maximizing revenue and minimizing expenses
  • People management in recruiting, driving, and supporting teams to ensure a high-performing team culture, including an extensive portfolio in successful coaching, mentoring, and development
  • The ability to develop and maintain solid working relationships with guests, owners, and staff
  • Effective verbal, written, and interpersonal communication
  • A strong commitment to continuous improvement and learning

Benefits:

  • Competitive salary, negotiable based on experience
  • Professional induction and ongoing development training
  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Access to Minor Hotels ANZ paid parental leave benefits
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Additional paid leave, including Birthday and Study leave
  • Educational financial support may be available to those who undertake development relevant to the company's business requirements
  • Government-funded traineeships in Certificate III in Hospitality and/or Certificate IV in Leadership (eligibility applies)
  • NIB Insurance discounts
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands-Experience oz, Adrenaline, and RedBalloon)
  • Discount on Furniture
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
  • Wellbeing programs with Uprise (EAP)
  • Wellness programs at Elysia Wellness retreat, including accommodation, all F&B, all wellness activities, spa treatments, and wellness one-on-one consults

We are committed to investing in our people's skills and career growth, ensuring a positive and vibrant work environment that thrives on delivering exceptional guest experiences.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.