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Customer Service Representative

2 months ago

Camden Council, Australia JD Sports Australia Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Respond promptly and effectively to customer inquiries, providing accurate information about products, services, and policies.
  • Resolve customer complaints and issues efficiently, aiming for first-contact resolution.
  • Process orders, returns, and exchanges, and communicate with customers to ensure a seamless experience.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Collaborate with internal departments to address customer needs and improve service quality.
  • Stay up-to-date on product knowledge and promotions to assist customers effectively.
  • Monitor customer feedback and report trends to the Customer Service Manager.
  • Achieve individual and team performance goals and KPIs.
Requirements
  • 1-3 years of experience in a similar role.
  • Experience in the sportswear or fashion retail industry.
  • Previous experience in a customer service role, preferably in retail or e-commerce.
  • Familiarity with social media platforms and online customer service.
What We Offer
  • Opportunity to work in a dynamic business and engage with leading sports fashion brands.
  • Training and development opportunities to advance your career.
  • Access to our attractive staff discount program.
  • Employee Assistance Programs and Mental Health champions.
  • One month paid parental leave for full-time employees.