A Dynamic Service Delivery Professional
2 weeks ago
This role is for a highly experienced professional who will lead high-performing teams, build strong relationships across IT service management practices, and manage key stakeholder partnerships.
Key Responsibilities- Providing strategic leadership across services including incident, problem, change, release, knowledge, and availability management.
- Interpreting and leveraging data to drive decisions, insights, and continuous improvement initiatives.
- Managing service performance against service level agreements and key performance indicators, and identifying opportunities for innovation and growth.
- Overseeing team operating models to ensure alignment with customer needs and business strategy.
- A current security clearance.
- Strong interpersonal and relationship-building skills, especially at senior stakeholder level.
- ITIL certification with sound knowledge of service management practices and frameworks.
- Experience using service management software with the ability to derive actionable insights from data.
This role offers a dynamic work environment, opportunities for career advancement, and a competitive compensation package.
About the RoleThis is an exciting opportunity to join our team as a Service Delivery Manager. If you are a motivated and experienced professional looking for a new challenge, please apply today.
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