Service Delivery Professional

1 day ago

Melbourne, Victoria, Australia beBeeDelivery Full time $150,000 - $165,000
Client Delivery Specialist

We are seeking a skilled Client Delivery Specialist to join our team. As a key member of our delivery unit, you will play a pivotal role in managing service delivery across a portfolio of clients.

Key Responsibilities:
  • Lead daily service delivery for assigned clients ensuring smooth operations and satisfaction.
  • Manage work orders, project coordination, and partner agreements.
  • Facilitate regular client meetings and maintain effective communication strategies.
  • Oversee incident management, SLA compliance, and reporting activities.
  • Collaborate with internal teams to ensure optimal resource utilisation and delivery outcomes.
  • Identify opportunities for upsells, renewals, and service enhancements.
  • Support business development and promote our Connect program.
Requirements:
  • You are a confident communicator, natural collaborator, and service-focused professional who thrives in fast-paced, client-facing environments.
  • Demonstrated experience in managing professional services delivery across multiple clients.
  • Strong grasp of SLAs, KPIs, and service metrics in a commercial setting.
  • Skilled in stakeholder engagement, issue resolution, and continuous improvement.
  • Tertiary qualification in Business, Technology, or a related field.
  • Certifications in ITIL, PMP, or Agile (preferred).
  • Familiarity with PSA tools or project systems (e.g., Jira, Mavenlink, MS Project).
Why Join Us?

Our people are at the heart of everything we do. We invest in your growth, wellbeing, and success through a comprehensive offering that supports your career and life.

Individual Performance and Development Plans

Professional Self-Care

Diversity and Inclusion

Social Connection and Recognition

Environment and Community

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